We care about our customer, hence pay a very careful attention to after-sales service. Managers of TET Estel provide regular equipment monitoring to check its required specifications degree concordance and, in turn, to secure Customer satisfaction.


Each customer has a personal manager, which can be reach for consulting via phone or email.

To ensure quality of products maintenance and warranty processes, TET Estel enterprise established a list of the following important activities:

  • Spare parts set, supplied with the equipment, regular update and optimisation;
  • Working equipment ultimate repair-on-a-field kits constant availability;
  • Equipment installation, maintenance and commissioning field works protocol introduction;
  • TET Estel equipment maintenance and repair field operation teams formation and training;
  • Debugging feedback channels on supply, installation and equipment working condition during warranty and post-warranty period on a contractual basis;
  • Providing rapid response and eliminating products inconsistencies to technical requirements, identified during transportation, storage, installation and operation period;
  • Claims and warranty works organization and management.

All requests and claims will be responded ASAP. We admire our clients and appreciate your time.

 

Portfolio

Complex supply of power units for DC arc furnaces.
Development and supply of frequency converters according to special Airbus requirements for the final stage of the Airbus A350 aircraft assembly line.
Unique 25 MWt SMES-modulator for clistron control
Specific technical characteristics rectifier for Big Hadron Collider